Refund policy

Returns

We want you to be happy with your order. If something isn't right, you can return unused, unopened products in their original packaging within 30 days of delivery for a refund.

To start a return, contact us with your order number and the reason for the return. We'll confirm the return address and next steps.

What can't be returned

For hygiene reasons, we're unable to accept returns on opened or used styling products. Faulty or damaged items are always covered — see below.

Refunds

Once we've received and checked your return, we'll process your refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Faulty or damaged items

If an item arrives faulty or damaged, contact us as soon as possible with photos of the issue and we'll arrange a replacement or refund at no extra cost to you.

Exchanges

If you'd like a different size, colour, or product instead, the quickest way is to return your original item for a refund and place a new order.

Return postage

Unless the return is due to our error (faulty, damaged, or wrong item sent), return postage is the customer's responsibility.